Refund policy
Refund Policy
Custom-decorated items
Nearly everything we sell is printed or embroidered after you order it, specifically for your church, school, or organization. Because these items can't be restocked or resold, we review returns case by case rather than offering blanket returns.
If something is wrong, we fix it
We will replace or refund any item that arrives:
- Damaged or defective
- Printed or embroidered incorrectly
- A different size, color, or item than you ordered
Email info@steepleandstitch.com within 14 days of delivery with your order number and a photo of the issue. We'll make it right at no cost to you, and you usually won't need to ship anything back.
Sizing and change of mind
Sizing exchanges and other requests are reviewed individually. Reach out and tell us what happened — we'd rather hear from you than have you stuck with something you won't wear, and we'll do what we reasonably can.
Because sizing varies between garment styles, please check the size chart on the product page before ordering.
Cancellations
Orders can be cancelled for a full refund any time before production begins. Once an item is in production we usually can't cancel it, so contact us as quickly as possible.
Refunds
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Questions
Email info@steepleandstitch.com and we'll help.
<details> <summary>HTML version</summary>
<h2>Custom-decorated items</h2><p>Nearly everything we sell is printed or embroidered after you order it, specifically for your church, school, or organization. Because these items can't be restocked or resold, we review returns case by case rather than offering blanket returns.</p><h2>If something is wrong, we fix it</h2><p>We will replace or refund any item that arrives:</p><ul><li>Damaged or defective</li><li>Printed or embroidered incorrectly</li><li>A different size, color, or item than you ordered</li></ul><p>Email <a href="mailto:info@steepleandstitch.com">info@steepleandstitch.com</a> within <strong>14 days of delivery</strong> with your order number and a photo of the issue. We'll make it right at no cost to you, and you usually won't need to ship anything back.</p><h2>Sizing and change of mind</h2><p>Sizing exchanges and other requests are reviewed individually. Reach out and tell us what happened — we'd rather hear from you than have you stuck with something you won't wear, and we'll do what we reasonably can.</p><p>Because sizing varies between garment styles, please check the size chart on the product page before ordering.</p><h2>Cancellations</h2><p>Orders can be cancelled for a full refund any time before production begins. Once an item is in production we usually can't cancel it, so contact us as quickly as possible.</p><h2>Refunds</h2><p>Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.</p><h2>Questions</h2><p>Email <a href="mailto:info@steepleandstitch.com">info@steepleandstitch.com</a> and we'll help.</p></details>
2. Shipping Policy
Made to order
We don't hold inventory. Every item is printed or embroidered after you place your order — that's what lets your church offer a full catalog without buying stock up front.
Production time
Most orders are produced and shipped within 5–7 business days. Business days are Monday through Friday, excluding holidays.
Large group orders, embroidery, and event orders can take longer. If your order is tied to a date — a camp, a conference, a launch Sunday — email us before you order and we'll confirm whether it's achievable.
Transit time
Once shipped, delivery typically takes 2–5 business days within the continental United States. You'll receive tracking by email as soon as your order leaves.
Shipping rates
Rates are calculated at checkout based on your delivery address and the items in your cart.
Orders with multiple items
Orders containing several items may arrive in more than one package if they're produced on different equipment. You are never charged extra when this happens.
Lost or damaged in transit
If tracking shows delivered but nothing arrived, or your order arrives damaged, email info@steepleandstitch.com within 14 days and we'll sort it out.
Address accuracy
Please double-check your shipping address at checkout. We can update an address before production begins; after that, packages returned as undeliverable can be reshipped at additional cost.